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11 Sep 2019
Sing Post
Suggestion View - 161
Make it easy to use vPost

I visited vPost a few times in the past, but I never get to use it. I found it rather difficult to understand this service.  I tried again today and wish to share this feedback. I now know how vPost works. I am given a personal address in the country of purchase (e.g. China, USA, Japan) and asked to quote this address for the supplier to deliver this address.  When it is delivered, I get an notification from vPost. I can then arrange for vPo......



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03 Feb 2019
Sing Post
Feedback View - 43
Time for SingPost to relook service standards, workers’ welfare

In response to the reports, “SingPost postman arrested after undelivered mail found discarded at Ang Mo Kio” and “IMDA expresses ‘grave concerns’ over SingPost’s ser......



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02 Feb 2019
Sing Post
Suggestion View - 255
Improve the reliability of postal services

In the past, we have a reliable postal service. This has deteriorated over the past two decades or so, after Sing Post was privatized and it spent more attention to other activities to increase its revenue and profits, rather than its core business.  In recent years, the public has experienced the following mistakes: a) Mails were late in delivery b) Mails were delivered to wrong addresses c) Mails were not delivered.......



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05 Jan 2019
Sing Post
Suggestion View - 3
IMDA should monitor SingPost's service standards

I agree with Mr Sean Lim Wei Xin (SingPost should focus on mail delivery first; Dec 24, 2018) and Mr Chua Chun Wei (Unhappy with SingPost's service standards; Jan 2). There have been many complaints about SingPost's falling service standards at my estate. I have even heard of people ending up with late payment charges because they did not receive their bills. There are also cases of people receiving memos at their doorsteps stating that "no one was at......



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03 Jan 2019
Sing Post
Negative View - 0
Unhappy with SingPost's service standards

I agree wholeheartedly with Mr Sean Lim Wei Xin (SingPost should focus on mail delivery first; Dec 24, 2018). I have had similar unhappy episodes with Singapore Post's service delivery standards. I have encountered situations where I was at home the whole day, only to be surprised by a delivery-failure notice at my door stating that the postma......



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24 Dec 2018
Sing Post
Suggestion View - 6
SingPost should focus on mail delivery first

While it is commendable to see Singapore Post giving back to society through house visits, I cannot help but feel that it should first concentrate on its main business of mail delivery (Postman delivers letters - and care; Dec 20). I am sceptical about SingPost's comment that its postmen "were able to manage their schedules and maintain delivery standards" even with the house visits. Despite being an established postal and logistics company, its service standards le......



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22 Dec 2018
Sing Post
Negative View - 2
Bad system adopted by Sing Post

I share this episode as an example of the need for our big organizations to be more customer focused.  I received a card in my letter box from SingPost. They could not deliver a parcel. I have to bring the card to the POP station (1 mile away) to collect the parcel.  I went to the POP station, scanned the bar code on the card and got a message - Status unknown.  What does this mean? I tried it again, and got the same message. br /......



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