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24 Jun 2018
Ministry of Home Affairs
Negative
Scanning of NRIC at commercial buildings

Why does the public have to give their NRIC for scanning when they visit a commercial building?

In some cases, the security guard detain the NRIC for the duration of the visit. 

Sometimes, they ask for the mobile number.

Why is this necessary?

I suspect that it is due to some instruction from the Police or the Home Affairs.

I suggest that the Ministry of Home Affairs take the lead and give directives that these measures are unnecessary and perhaps an infringement of privacy.

 


Agree: 0  Disagree: 0  Vote

24 Jun 2018
Ministry of Home Affairs
Negative
Delay at checkpoint

Someone put up a post in Facebook stating that on their return trip to Johore Bahru, they spend 2 minutes at the Johore side of the checkpoint and 1 hour at the Singapore side.

Another person said that the delay at the Singapore side is deliberate, to discourage Singaporeans from visiting Singapore. 

I disagree. 

I believe that the delay reflects the inefficiency and the rot that is now quite prevalent in Singapore.

I hope the Minister for Home Affairs be aware of my disgust.

 


Agree: 0  Disagree: 0  Vote

24 Jun 2018
Ministry of National Development
Negative
Improve signs in Singapore

Can the Ministry of National Development take the lead to improve the signs in Singapore. 

Currently, no agency takes charge of this matter. 

In many places, the signs are not well designed. This applies to roads, MRT stations, bus stations and buildings. They do not have a high standard and are not designed from the perspective of the public.

I have seen better signs in many cities around the world. The signs in Singapore are poor by comparison.


Agree: 0  Disagree: 0  Vote

23 Jun 2018
Prime Minister Office
Suggestion
Bonuses at GLCs

Suggest that bonuses for CEO and senior executives at our GLCs should be from profits earned OUTSIDE Singapore.  Profits earned locally should be excluded.

Agree: 0  Disagree: 0  Vote

22 Jun 2018
Land Transport Authority
Negative
No MRT sign in Velocity@Novena

I entered Velocity Mall to take the MRT at Novena. I could not see any direction sign for the MRT station. 

I took the escalator to the basement with the hope of finding the MRT station. Yes. It was there. 

Why was there no direction sign from level one! 


Agree: 0  Disagree: 0  Vote

22 Jun 2018
Land Transport Authority
Suggestion
Wi-Fi in MRT trains

Can the operators provide Wi-Fi in MRT trains?  The reception by 4G is weak. 

Agree: 0  Disagree: 0  Vote

22 Jun 2018
DBS Bank
Negative
Singapore Saving Bond application through DBS ATM

I helped my wife to apply for the Singapore Saving Bond using DBS ATM.

After completing a lengthy process involving many  entries and confirming acceptance to terms and conditions (which we could not read as many customers were waiting in the queue), we got a message "Transaction cannot be processed". There was no explanation what was the underlying problem.

We tried again, by going through the same lengthy process, and got the same message. 

We went away to let other customers use the ATM.

I then realized that the rejection could be due to the CDP account being in the joint name of my wife and daughter. 

We returned to the ATM and waited in the long queue. We now use a CDP account which is solely in my wife's name. It was accepted.

It would have been helpful for DBS to give the reason when a transaction was rejected. 

 


Agree: 1  Disagree: 0  Vote

21 Jun 2018
SBS
Negative
Bus 163

I encountered the problem of a bus under 163 that is not appearing in the app for the next arriving bus.

This evening, I saw the next arriving buses as 16 min, 21 min, 30 min.

I do not believe that there is such a long wait for the next bus.

As I had expected, the next bus appeared 6 min later, but it was not shown in the app.

It has a faulty GPS tracker. 

This problem has not been rectified for years. I have observed it on many occasions. I have also give feedback to SBS and LTA. 

Nobody cares.

 


Agree: 0  Disagree: 0  Vote

21 Jun 2018
HDB
Negative
Dilemma facing owners of old HDB flats

My HDB flat has a lease less than 60 years.

During the course of engaging more agents to sell my flat, I encountered one very special case. 

Now I know why some neighbours are selling much more below valuation and drag down the resale mkt. 

I came across one agent that advertised " engaged me considered your flat sold".

Oh my god ......
Upon meeting him, very impressed with his marketing approach. Then come psycho to sign 3 mths exclusive rights, but showing you very low figures of people selling much below values by him. Informed me that mkt will go down further and further if you don't sell now!

I asked him will he pressure me to sell at any offer ? His commission is not cheap at 2 percent. So to him selling low by 20k Or 30k not much Impact. To me, his strategy is to sell fast at any offer! 

I can imagine those old illiterate people being con by him !
 


Agree: 0  Disagree: 0  Vote

21 Jun 2018
Land Transport Authority
Negative
Signs for bus stops A and B - Bouna Vista MRT station

At the Buona Vista MRT station, I looked for the bus stop to take bus 92 to my final destination.

My app showed that I should look for exit C. I was able to locate it easily. 

On reaching the lobby at Exit C, I saw two signs - Bus Stop A and Bus Stop B. I have no clue which bus stop I should go to take bus 92.

My app indicate a name for the bus stop. But the MRT station use A and B and does not show the name of the bus stop. 

The signs were not helpful. There was no station staff who could held.

I have to ask a commuter to tell me how to get to the bus stop for service 92. Fortunately, this commuter is familiar with with the bus stop and was able to guide me. 


Agree: 0  Disagree: 0  Vote

21 Jun 2018
Ministry of Education
Negative
Variety of e-payment plaforms

I think this minister is out of touch with reality. The variety of e-payment option is producing confusion, high cost and impracticality.

https://www.todayonline.com/…/variety-e-payment-options-all…

If we want e-payment to be successful, we need a e-payment clearing house, just like a cheque clearing house. We cannot expect e-payment to be successful if there are many platforms not talking to each other.

Imagine what would happen if there is no clearing house for cheque payments. Each customer has to open an account with many banks to be able to transact with parties from that bank.



Agree: 1  Disagree: 0  Vote

21 Jun 2018
Monetary Authority of Singapore
Negative
Pay Now service extended to businesses

The PayNow service is now extended to businesses. Customers can use PayNow to pay bills to companies and to receive payments from companies.

My gut feel is that this will be another failure. I do not see why companies would want to use this service, even if it is free.

I may be wrong. We can wait and see.

If I am right, it will be another example that the people in charge are "out of touch" with what is really happening in Singapore.

https://www.todayonline.com/…/customers-can-tap-paynow-pay-…



Agree: 1  Disagree: 0  Vote

21 Jun 2018
Land Transport Authority
Negative
Signs at MRT station

LTA needs to improve the signs at our MRT stations. You need to give special attention to the signs for "Toilet" as it is used by thousands of commuters every day.

I post this video to show an example of the bad signs at Buona Vista MRT station. The commuter has to search for this sign. The toilet is hidden in a far away corner and the signs are inadequate.

https://www.facebook.com/kinlian/videos/2020997737972868/

I have observed that most MRT stations have bad signs, especially for toilets.


 


Agree: 0  Disagree: 0  Vote

21 Jun 2018
DBS Bank
Negative
DBS Internet Banking

I used DBS Internet Banking to purchase Singapore Savings Bond for my wife and to credit the bonds into her CDP account.

Prior to this activity, I checked with my relationship manager. She checked with her colleague and told me that this was allowed. 

When I carried out the activity, I received a message that the CDP account is invalid. 

I learned later that the CDP account of my wife is valid but DBS rejected it because they wanted to make sure that the transfer is to a CDP account of the login user. In other words, the user is not allowed to invest for a third party. 

I find this restriction to be unnecessary. If I can make any transfer to another third party, I should be allowed to purchase to pay for the investment of a third party.

Even the staff of DBS are not familiar with this restriction because they told me earlier that it could be done. 

DBS suggested that my wife logs in with your internet profile. But she is not familiar with the use of the internet. Does DBS realize that not all customers are familiar with internet banking?

The next alternative is for her to go to an ATM machine. I have to accompany her for this activity.

 


Agree: 1  Disagree: 0  Vote

20 Jun 2018
Monetary Authority of Singapore
Suggestion
Dangerous to make a transfer using phone number

We can make IB transfer using phone number... I think it is very 'dangerous'. 

If I have to make a IB transfer, I will do a IB transfer verification first, said $1. Upon confirmation from my recipient, I will then transfer the rest. 

It is a bit troublesome, but it may save me problem transfer to the wrong party due to my fault.
 


Agree: 1  Disagree: 0  Vote

20 Jun 2018
Police
Negative
Police and MAS needs to be more active in combating financial crime


 In the 70's we had Gemini Chit (Cheat) Fund, along the way many scams ranging from Gold, Land Banks, and not too long ago Lehman Brothers.

Many of these were happening under the authorities watch. In many instances, victims (greed or naïve) already started highlighting their issues to the authorities BUT it is often too late and the citizens got their fingers and toes burnt. 

Take a look at SGX. Just how many fly by night companies got listed and de-listed and still functioning as per normal with the retail investors losing more than their undergarment.

Banks also one kind. When you have money in the bank, they will hound you to borrow money. But those really in need of money cannot even pass their front door to borrow money.

We keep complaining about illegal loan sharks. They at least don't create trouble for you unless you are in trouble and looking for them. What about LEGAL loan sharks like finance companies and credit card companies. They advertise and encourage you to spend more than you can afford. Push you to realize your altered ego now to enjoy the fruits early. Then when you are behind with your payment, they charge you ranging from 35 to 30 something % interest charges that is compounded with several layers of recurring administrative charges. Isn't this a trap or crudely "legal daylight robbery".

 We can claim all we want but we need to put our money where our mouth is. Eg Look at DBS, forever claiming to be the safest bank in town or even in Asia. Not too long ago, in HK (read in papers), while renovating their premise, they destroyed their client safe box and threw them in the landfills. What more can we say? Is it a cultural issue? Is it complacency?
 


Agree: 1  Disagree: 0  Vote

20 Jun 2018
Police
Suggestion
Act against phishing websites

Recently, there has been an incresase of cyber crime, especially in phishing websites. 

I wish to suggest the following steps be taken by the Police to deal with this crime. 

a) Set up a special unit to handle this kind of crime. I believe that this unit is already in existence.

b) The special unit should set up a sting operation. This involves acting on the phishing website and making entries that will catch the culprits in action.

c) Get the internet service provider to block the phishing website - to prevent other users from falling into the trap.

Tan Kin Lian
 


Agree: 1  Disagree: 0  Vote

20 Jun 2018
Monetary Authority of Singapore
Suggestion
Secure banking transfer

We are now allowed to make an internet banking transfer be quoting the bank account number.

I suggest that the name of the payee should also be spelled correctly. If the name and bank account number does not match, the transfer should be rejected at the point of submission. 

MAS or the Association of Banks should set up a database to show the bank account number and payee name for the purpose of this verification. 

This will increase the security of banking transfers. 
 


Agree: 0  Disagree: 0  Vote

20 Jun 2018
Ministry of Finance
Suggestion


While it is good that there is WIS for low income earner what about those without any income?  Shouldn't they be the ones to receive help?

Agree: 0  Disagree: 0  Vote

20 Jun 2018
Police
Suggestion
Act against cyber attacks

There is an increase in cyber attacks, especially phishing cases.

https://www.todayonline.com/…/cyber-threats-singapore-go-ph…

I believe that the authority should take stronger steps to deal with this crime. If they can censor the internet by blocking undesirable websites, I don't understand why they cannot block the phishing sites.

It is a matter of will and priority.



Agree: 0  Disagree: 0  Vote

19 Jun 2018
Mediacorp
Negative
Poor customer service from Mediacorp Toggle

Mediacorp Toggle does not work for live streaming of the World Cup. I got a blank screen.

I followed their instruction to sync the timer. It still does not work. I got a message that the sync failed.

I send an online form to Toggle. It asked for many detailed technical information. It was quite troublesome to complete the form. 

Toggle promised to call me within 1 day. Three days have passed. I did not get any call. 

This is very bad service.

 


Agree: 0  Disagree: 0  Vote

19 Jun 2018
ACRA
Negative
Download PDF from ACRA

I received an email from ACRA to download a PDF containing my annual return.

The email was quite complicated. It contained too many items of "explanation".

I managed to find the [Download] link.

It went to a webpage in ACRA. This was somewhat confusing.

I found another [Download] link. This time it downloaded a zip file. I have to unzip the file. It asked me for further choices. 

After unzipping the file, I had to search for it among the documents in my desktop. This was a tiresome process.

I wished ACRA had just sent the PDF file directly to me.

Tan Kin Lian
 


Agree: 1  Disagree: 0  Vote

19 Jun 2018
Prime Minister Office
Negative
Excessive security procedures

Extensive and excessive security procedures that cause inconvenience is a disease afflicting many areas in this kiasu land.

Let me give two example I have faced recently.
1) To indicate a polyclinic visit online (its not even an advance appointment or registration), you have to provide not only personal particulars, but it will require SMS one time password similar as 2FA.

2) When you call a bank to enquire on something general that does not even involve money, the call center will still go through a whole series of verification questions.

 


Agree: 1  Disagree: 0  Vote

19 Jun 2018
Police
Negative
Less risky to employ ex-offenders

There was some discussion over a recent event where an ex-offender, who had served a jail sentence for a criminal offense, was denied a license to work as a security guard.

The reasoning from the Police, who is the licensing authority, was that his background could post a risk of a repeat offense.

Apparently, the decision was supported by a member of Parliament.

I disagree with the decision.

The risk is small for the following reasons:

a) The ex-offender would have learned his lesson. He would know of the heavy price for the offense. A repeated offense would be met with more serious punishment.

b) The employer would be put on notice of the previous offense. They would pay more attention to this risk. With this additional precaution, the risk of its repeated occurrence will be small.

We have to change our mindset towards risk evaluation and mitigation. The government can set a good example for the country to follow.

Tan Kin Lian


Agree: 1  Disagree: 0  Vote

19 Jun 2018
Ministry of Transport
Suggestion
Upgraded KTM system

If Malaysia decides to change from a High Speed Rail to an upgraded KTM system, Singapore has the following options:

a) Reject the change as it is a fundamental change from the original agreement and insists that Malaysia pays compensation under the agreement.

b) Accept the change and let it terminate at Jurong East station.

c) Agree to drop the original project, as it does not make economic sense to Singapore. As this is a mutual agreement, no compensation is payable.

Option (a) will lead to another dispute in the International Court, similar to the dispute over Pedra Blanca.

Option (b) does not make sense to Singapore. Why invest $5 billion (my estimate) to develop the link to Jurong East, when the revamped KTM service is not likely to generate the traffic expected from HSR.

Option (c) seems to be the best solution. It will be neater for both countries. Let Malaysia decide what to do with its railway system. It could be the start to build a relationship of trust and friendship with Malaysia.

I hope that a phone call will be made, initiated either by Malaysia or Singapore.

Tan Kin Lian



Agree: 1  Disagree: 0  Vote

19 Jun 2018
ACRA
Compliment
Good follow up from ACRA

A senior officer from ACRA followed up with me on my feedback. 

She was not able to get me on my mobile phone. She sent an email to me.  I explained my issues by email.

She replied to me promptly. She promised to follow up on the issues that needed attention by a colleague. 

I told her that the staff who answered the hotline did a good job - but their online process was bad.

I compliment her and ACRA for this active follow up.

Tan Kin Lian


Agree: 1  Disagree: 0  Vote

18 Jun 2018
ACRA
Negative
$60 to file an annual return to ACRA

I have to pay $60 to file an annual return to ACRA. This is rather steep.  It is another wasteful cost of doing business.

Agree: 1  Disagree: 0  Vote

18 Jun 2018
ACRA
Negative
My bad experience in filing an annual return


I have to file my ACRA return today.

ACRA is quite inconsiderate. They designed a complicated system for submitting an annual return. I have to download a 16 page PDF to guide me through their process.

After I entered by business UEN number, I received a message that I have to update my Electronic Register of Members and Share Capital.

I have to search for where the link to update this item. I have to go through a website that has hundreds of confusing links. I could not find the place to update it.

I called their hotline. It was another nightmare. After listening to many irrelevant and distracting messages, I finally managed to speak to a staff.

The hotline staff helped me to go through the complicated steps. The information needed to update the share register was quite complicated. She had to help me.

I finally managed to complete the return. I saved the transaction and have to come back again to complete it.

I asked to complete a survey. It asked me to rate my experience from 1 (poor) to 6 (excellent). I entered 1. It was not accepted. I was asked a few times. I entered 1. They were all rejected. Finally, I was told that I had exceeded the calls.

What a sham!


Agree: 0  Disagree: 0  Vote

18 Jun 2018
Land Transport Authority
Negative
Allow transfers on same service

Sometimes, I alighted at the wrong bus stop and have to take the same service to my destination.

Strangely, I am charged the fare of a new trip when I use the same service. Why should this be the case?

To avoid paying for a new trip, I have to look for another service to continue my trip. This can be quite troublesome.

Why can't I use the same service to continue the trip, without incurring this penalty?

 


Agree: 1  Disagree: 0  Vote

18 Jun 2018
Land Transport Authority
Negative
Starting bus fare is too high

I agree with the bus fare for long distance but the starting fare is too high.

The adult starting fare is $0.77 even for a short distance of 1 stop.

It should be reduced, so that short distance travel is more affordable. 

How about starting at $0.40 and increase it to $1.00 for a distance of 5 km?

 


Agree: 1  Disagree: 0  Vote

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