Smart Nation Difficult of using the existing website of government agencies
I send this email to a friend to explain the difficulty of using the website of government agencies. 

He replied - if someone like you, who is IT savvy, finds it difficult, how about the general public who is not IT-savvy?

He was most interested in the two videos of my journey through th government websites.

Here is my e-mail:

This is the portal where I gave feedback to Smart Nation
https://tklcloud.com/Feedback/latest.aspx?idorg=125 

This is my post on the painful journey to get a letter approving an application for a Letter of Consent
https://tklcloud.com/Feedback/feedback2.aspx?id=3175 

Bad design of government websites
https://tklcloud.com/Feedback/feedback2.aspx?id=3174

Improve design of government website
https://tklcloud.com/Feedback/feedback2.aspx?id=3090

Video of my journey through ACRA website
https://tklcloud.com/Feedback/feedback2.aspx?id=3211 

Video of my journey to retrieve a Letter of Consent
https://tklcloud.com/Feedback/feedback2.aspx?id=3158 

My two videos worked. I got immediate response from ACRA and MOM.
  
Tan Kin Lian
 

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