Smart Nation Difficulty faced by public over a simple transaction
Dear Ms Huang
I share with you my recent experience in applying for a Letter of Consent to employ a Dependent Pass holder. 
Up to now, I am still unable to download the approval for the LOC.

Please read the several posts that I made giving my experience. 

Feedback 1
https://tklcloud.com/Feedback/feedback2.aspx?id=3042 

Feedback 2
https://tklcloud.com/Feedback/feedback2.aspx?id=3043

Feedback 3
https://tklcloud.com/Feedback/feedback2.aspx?id=3044

Feedback 4
https://tklcloud.com/Feedback/feedback2.aspx?id=3049 

Feedback 5
https://tklcloud.com/Feedback/feedback2.aspx?id=3057

Up to today, I am still unable to retrieve the approval for the LOC.

I experienced similar problems with the MOM website many years ago. 
Subsequently, I did not make any application to MOM.
The problem that I encountered many years ago continued until today.

 I must state that I faced similar problems with the website of ACRA, SAF and IRAS.

The problem is caused by the "standard design" of the website - which is inconsiderate of the public.
It is made worse by the website being buggy and non-responsive quite often.

I hope that Smart Nation really look into this matter. The loss of productivity to the business sector over
the years must be horrendous.

I invite you again to call me at (number). I am happy to relate my experience and to cry in frustration of a public service that does not listen, and do not care. It applies to the ministers as well.

Tan Kin Lian

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