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25 Jan 2020
Changi Airport
Suggestion View - 3
Shouldn't Hong Kong passengers be screened at airport?

The Straits Times reported that, as of Thursday, temperature checks would be carried out on all passengers on inbound flights from China (S'pore sets up task force to deal with Wuhan virus, Jan 23). I applaud these measures. Given the global scale of the virus, it was only a matter of time before cases were going to show up in Singapore. However, I was on an inbound flight from Hong Kong on Thursday evening, and noted with some surprise the lack of temperature check......



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25 Jan 2020
Immigration and Checkpoint Authority
Feedback View - 3
Worried about carbon monoxide levels at Woodlands Checkpoint

I think it is time the relevant authorities install carbon monoxide detectors at key spots at the Woodlands Checkpoint. There were several instances when I felt nauseous when I got out of my car to assist the security officers to check the vehicle's boot at the Causeway. I wonder how these security officers feel about being subjected to such an environment continuously for hours every day. Carbon monoxide is a toxic gas that kills humans and animals b......



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25 Jan 2020
National Environment Agency
Feedback View - 2
Relocate designated smoking area outside cafe

I strongly urge the relevant authorities to reconsider the designated smoking zone outside Crossroads Cafe at Singapore Marriott Tang Plaza Hotel and relocate it elsewhere (Orchard Road smoking ban: Over 4,000 tickets issued last year, Jan 18). This designated smoking area is barely 5m away from the pedestrian walkway, which is one of the busiest stretches in Orchard Road. It is also the only pedestrian walkway between the start of Tang Plaza and the other end of it......



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25 Jan 2020
Singapore General Hospital
Reply View - 1
Prescription wrongly keyed into patient's record

We thank Mr Ong Kok Lam for his feedback (More checks and controls needed in healthcare, Jan 22). We are sorry for the anxiety we caused Mr Ong and his wife. When Mrs Ong presented her prescription at the pharmacy after her procedure, the pharmacist noted that the system showed two different prescriptions in her name. As part of our safety practice, our pharmacists will review all prescriptions and promptly intervene to ensure accuracy before dispensi......



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24 Jan 2020
PAP
Suggestion View - 3
Govt agencies yet to catch up to 4G leaders' vision

I am heartened to note that our 4G leaders have on numerous occasions expressed their desire to engage Singaporeans in policy formulation (4G leaders to offer S'poreans more say in shaping policy, Jan 21). However, my recent encounters with the public sector make me feel that the government ministries and relevant agencies have a long way to go to support this new style of governance. Let me cite two encounters to show that government officials at the working level ......



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24 Jan 2020
National Heritage Board
Reply View - 1
Community contributions enrich Singapore's history

We thank Mr Edwin Pang for his feedback (Restore newly discovered istanas in Singapore, Jan 17). Such research is important to us as it enriches our understanding of Singapore's history at different levels. The work of heritage researcher Sarafian Salleh is also a good example of how Singaporeans can be involved in, and contribute to, our heritage. Through the documentation and findings of Mr Sarafian's research project on the locations of 20 former istanas in Singapore, we are no......



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24 Jan 2020
Ministry of Education
Reply View - 1
Range of support measures in place for needy students

We thank Mr Sean Lim Wei Xin for his feedback (Did needy student fall through the cracks?, Jan 18). There are various initiatives in place to support students in financial need. Singaporean students in government and government-aided schools can apply for the Ministry of Education (MOE) Financial Assistance Scheme (MOE FAS) to help manage their education expenses. Students who do not qualify for MOE FAS can apply for school-based financial assistance,......



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23 Jan 2020
Out of the box
Suggestion View - 120
Difficult to change legacy system

My friend said that it is when the traditional manufacturers like GM, Ford, Toyota, BMW starts to manufacture electric cars, Tesla will face strong competition. He thinks that Tesla will not be profitable.  I disagree.  I told him that it is difficult for the traditional manufacturers to change the legacy systems. Their management and workers are already indoctrinated on the combustion engine car. They will not be able to change their mindset to accept the......



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23 Jan 2020
Jurong Town Corporation
Negative View - 92
Provide direction signs to main entrance

I attended a presentation at Pixel building in One North. I checked Singapore map and found the building. It is a JTC building. There was no indication on the map where the entrance is. There was also no sign on the site. It was a strange building. I walked round the building. I could not find the entrance. I walked again. I finally saw it near the car park. If someone drives into the car park, they c......



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23 Jan 2020
Housing Development Board
Feedback View - 1
HDB requirement on signing document was difficult for elderly parents

I was fortunate enough to secure a queue number for a Build-To-Order (BTO) project under the Married Child Priority Scheme (MCPS). One of the requirements is that my parents have to go to a Housing Board office and sign an undertaking not to sell the place or move out of it for a period of time. My parents are both in their 80s and have difficulty moving around - my father was even admitted to hospital recently for an operation. But even under such ci......



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23 Jan 2020
Land Transport Authority
Suggestion View - 2
Is there a pattern behind road accidents in recent years?

After the dreadful accident involving an SBS Transit bus, a lorry and a car at the junction of Braddell Road and Bishan Road (Two taken to hospital after three-vehicle accident, Jan 17), many people, clearly working on anecdotal evidence, posted on social media that an increase in foreign drivers on Singapore roads has made the roads more dangerous. To make such preconceived notions go away, the Land Transport Authority should analyse road accident data in recent years to see if t......



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23 Jan 2020
Ministry of Manpower
Feedback View - 2
Tafep job application guidelines are unrealistic

With the Tripartite Alliance for Fair and Progressive Employment Practices (Tafep) guidelines requiring fields on age, gender, race, religion, marital status, NRIC number and national service liability to be removed from job application forms, why not remove the field of name too (Mental health declaration for job applicants discriminatory, Jan 20)? After all, a name can be used to infer an applicant's gender, race or even religion, can't it? But seriously, how many......



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22 Jan 2020
Monetary Authority of Singapore
Suggestion View - 4
Banks should do more to protect customers from scammers

There have been too many instances of innocent hard-working people falling prey to scammers, especially with the advent of online banking. Aside from the usual reminders to people not to reveal their PIN and confidential data to anyone, what else can banks do to protect their customers? It appears that banks are pushing the onus and responsibility onto their customers, when they should be the ones actively working with the authorities and security companies to provide cust......



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22 Jan 2020
Immigration and Checkpoint Authority
Feedback View - 5
Have more stringent tests to pick out those suitable for S'pore citizenship

I applaud the initiative by the Ministry of Culture, Community and Youth to let Singaporeans have a say in the mandatory induction programme for new citizens (Call for views on norms for new citizens, Jan 17). While I generally think it is a good idea to have a platform for Singaporeans to voice out what they think are the norms and values in Singapore, and which new citizen......



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22 Jan 2020
National Library Board
Feedback View - 5
Stop treating libraries as playgrounds

A library should offer an environment conducive for learning and expanding one's mind (Making our libraries a second home for all, Jan 15). The shocking misbehaviour of some children who treat the library as a playground reflects badly on their parents. A library is a public place and users must show due consideration and respect for others. Parents are res......



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22 Jan 2020
Movement for change
Suggestion View - 476
Will Singapore do well under a non PAP govt?

I will be frank.  There will be good and bad points. What are the good points that come from a new govt? Bad policies and practice will be changed. For example: a) The cost of govt will come down with lower salaries for ministers, top civil servants and heads of govt agencies and linked companies, b)  Families members heading top agencies with be replaced. c)  Crony capitalism will be stopped d) Stop  wasting g......



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21 Jan 2020
National University Hospital
Feedback View - 4
Remind public hospitals to do what's best for patients

The pertinent questions raised by Straits Times senior health correspondent Salma Khalik (More clarity needed on polyclinic referrals and accessing subsidised care, Jan 16) can help the public to navigate the increasingly expensive healthcare system that they have no choice but to enter at some point in their lives. But I feel that it will be difficult to cover all of the possible questions and scenarios a patient may face during hospital treatment. Even if that is achieved, new q......



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21 Jan 2020
National University Hospital
Feedback View - 1
There's no winning when it comes to medical cases

Ms Salma Khalik's opinion piece (More clarity needed on polyclinic referrals and accessing subsidised care, Jan 16) highlights a worrying trend that besets healthcare workers - that of cynicism towards their actions when providing exemplary patient care. She excoriated a hospital for offering private care to a subsidised patient referred by a polyclinic. To her, one could safely presume that the patient would have wanted to continue with subsidised care, and that of......



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21 Jan 2020
Ministry of Health
Reply View - 2
Woman treated as private patient in error

We refer to Ms Salma Khalik's commentary (More clarity needed on polyclinic referrals and accessing subsidised care, Jan 16) and Forum letters on the issues raised in the commentary. All hospitals are required by law to provide financial counselling to all patients who are admitted for inpatient treatment or day surgery. At the public hospitals, guidelines are in place on how financial counselling should be performed. Subsidised patients referred from......



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21 Jan 2020
Singapore Airlines
Reply View - 1
SIA regularly reviews its flight paths

We refer to Mr Phillip Tan Fong Lip's letter (Why were flights over Iranian airspace not diverted earlier?, Jan 20). Singapore Airlines (SIA) regularly reviews its flight paths based on our continual assessment of advisories from the national authorities, aviation bodies and independent security consultants. In view of the ongoing situation in the Middle East, SIA flights to and from Europe have not been flying over Iranian airspace since Jan 6. Safety continues to ......



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21 Jan 2020
Prime Minister Office
Suggestion View - 245
How to get local born citizens to accept new citizens

I like to suggest how to get our local born citizens to accept new citizens. We should expect the new citizens to have the same obligations as local born citizens, especially in the field of national service.  But new citizens may be too old to serve national service, or they may not want to be new citizens if they have to suffer this obligation. What can be done? The solution is "out of the box".  Make it attra......



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21 Jan 2020
Out of the box
Feedback View - 124
Keep apps simple and focused

Many of the apps are difficult to use. They contain too many options. They distract from the key functions that users need in the app. Examples of badly designed apps are: a) Airline apps, e.g Jetstar b) Banking apps, e.g. DBS PayLah c) Health apps, e.g. Health Hub, Healthy 365. They should focus on the key functions, for example: a) An airline app should make it easy to search for a flight, book a flight and view the book......



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21 Jan 2020
Prime Minister Office
Suggestion View - 125
E-payment in mall in Thailand

When I visited a food court in a mall in Thailand, I cannot pay cash. I have to pay by a card. I was directed to the customer service counter. I gave cash to the staff who issue me with a payment card with the amount entered into the card. I had to pay for my purchases with the card. The stall enter the amount into a device and I tap my card. That's it. It is quite easy. After my party has completed the meal, I go to the customer service counter to ge......



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21 Jan 2020
Prime Minister Office
Feedback View - 163
QR Code takes more time

I went to Yummy Noodles in Sembawang Hills Food Center and ordered $4 laksa. I opted to pay by QR code. It is the only stall in the food center that accepts this option. I had to take many steps to make this QR payment. I explain below: a) I search for DBS PayLah. It is one of 100 apps on my mobile phone. b) I have to enter the PIN. I entered the wrong PIN and had to do it again. c) I clicked on the QR code. (I have used this app before, so I knew wher......



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20 Jan 2020
Ministry of Health
Feedback View - 281
Difference of 34% in drug prices at public hospitals

The ministry of health has given this explanation We thank Ms Liu I-Chun for her letter, “Why is there a 34% difference in prices of eye medication at two public hospitals?” (Jan 15). Our public healthcare institutions operate on a non-profit basis, and the Ministry of Health (MOH) monitors the overall bill sizes at public healthcare institutions to ensure that healthcare remains affordable for Singaporeans. The prices of medication at public heal......



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20 Jan 2020
Ministry of Health
Suggestion View - 114
Health apps

I downloaded two apps from Ministry of Health.  a) Health 365 encourages users to exercise daily b) Health Hub allows users to book appointments and keep their health records. Both apps are useful, but they are over-designed. They have too many functions and information. It confuses the users. Often, I get stuck on a screen that I do not want and have to find many ways to get out of it. I prefer an app that is simpler, and deliver the basi......



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20 Jan 2020
Housing Development Board
Suggestion View - 2
Build soundproof spaces in HDB flats

When my family moved into our first HDB home, the directive was that we must not keep livestock in the flat. My mum and dad were always ready to help the neighbours. We had a telephone that my father needed to run his market stall business. All the neighbours - there were 12 units on our floor - were welcome to use the telephone. In turn, we went to a neighbour's flat to watch the National Day Parade on their TV. We exchanged festive food and there wa......



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20 Jan 2020
National Environment Agency
Feedback View - 1
Construction noise rules don't give enough protection to neighbours

I refer to Ms Tan Lay Hong's letter (Help needed for residents living with prolonged construction noise, Dec 21, 2019) and the National Environment Agency's (NEA) reply (NEA seeks to ensure compliance with construction noise regulations, ST Online, Dec 28, 2019). I fully understand Ms Tan's plight and do not think NEA's reply is of any help to her. I, too, live in a terraced house. In the last two years, two of my neighbours, living a few doors away, did major recon......



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20 Jan 2020
People Association
Reply View - 1
Tiering helps keep prices lower for bulk of Chingay tickets

We thank Mr Alan Chin for his views (Chingay ticket pricing strategy deters people from attending parade, Jan 16). The annual Chingay Parade brings people from diverse backgrounds together to experience our rich multi-ethnic culture. Chingay is a not-for-profit event. The sponsorship by many corporate and community partners and the efforts of 6,000 volunteer performers and behind-the-scene helpers keep ticket pricing affordable. The price tiering appr......



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20 Jan 2020
Land Transport Authority
Suggestion View - 1
Current road tax regime penalises electric vehicles

Despite their growing popularity worldwide, electric vehicles (EVs) continue to face obstacles gaining traction here. One obstacle that is less spoken of is the annual road tax. Singapore's current road tax regime makes EVs more expensive to own compared with a petrol car of similar size and performance. This pushes car buyers towards petrol cars instead of EVs. Yet EVs are far more efficient than petrol cars, being more environmentally friendly and coming with less......



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