Customer service Recording of telephone conversation
I find it tiresome to hear a recorded message when I call a call center - Please note that this conversation is being recorded for training purpose.

I must have heard this message a few thousand times.

The business is being dishonest. They are not recording the conversation for training purpose. If it is for training, they should only record it for new staff who needs to be trained.

When I call another party, I would expect that party to record the conversation as a normal business practice. 

They want to record the conversation, just like they would like to keep a copy of any correspondence.

Why is there a need to give this tiresome message to the customer all the time, every time?

I suspect that it is due to a requirement under the Privacy law. The law probably state that the customer should be notified.

This law is not necessary. It is better for the law to allow telephone calls to be recorded as a normal business practice, and to limit the use of the recording.

Anyway, the customer does not have a choice to object to the recording, as the customer needs to be served.

Suggestion - to remove this unnecessary and tiresome message.

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