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25 May 2021
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Supermarkets
Simplify the checkout process
When I check out the purchases at the counter in NTUC Fairprice supermarket I have to submit my PG card (for the PG discount), OCBC credit card (for Link points) and OCBC credit card again (for payment).
I have been following this 3 step process for over a year. I suspect that it is going on for a much longer time.
It will be helpful if the Fairprice computer system can reduce this to a single step, i.e. the OCBC credit card will be used for payment. This card will remember that the holder carries a PG card and has entitlement to Link points.
This would be helpful to the customer and to the checkout staff.
Tan Kin Lian
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