Banks OCBC staff was not able to assist the customer to change password
Henry Ding said.

Our bank CS are equally untrained and ineffective against such scams. The telephone service is such a failure, by outsourcing to foreign countries to reduce costs.

The bank should pick up and block sudden large transactions. All the talk about importing talents to build the state of the art system. In the first place, who leaked the clients information out in the first place.

I talked about this bcos recently my dad nearly got duped by OCBC scam,
The SMS he received is (OCBC), whereas the original is OCBC. Luckily he was alerted and realised the logo and weblogin is different from the usual.

However he still accidentally login in the website but didn't complete all the pages requests. He called the bank and had a hard time getting through and the CS wasn't ready for such scams, taking their time to do verifications, when was the last transaction etc.... and u can easily guessed the accent of the CS that its a foreigner.

Initially the CS said nothing is wrong with his account and advised him to change the password himself. He can't even login in the app and password, how to change?

In the end he had to visit the bank and luckily the staffs on the ground are alert and immediately changed his internet banking login and change his card. That's time lost. The bank itself must equip and train their staffs for such rainy weathers.

Tan Kin Lian

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