Customer service Employers seek mandarin speaking candidates
Some companies want their call center to be manned by Mandarin speaking candidates. 

They probably find some customers want to be served in Mandarin. 

These organizations already have some agents who already speak Mandarin. 

They can set up two separate call centers (preferably accessed by two different numbers) to serve customers who wish to be served in different languages. 

This organization can recruit their agents in the normal way and internally sort out the agents who are suitable to serve the Mandarin speaking customers.

It is not necessary for all the agents to be conversant in Mandarin. 

It is likely that only 20% of the customers need to be served in Mandarin. The rest of the customers can be served by English speaking agents. 

The organization may face a problem that the majority of their agents are not able to speak Mandarin. In that case, it should increase the pay to be able to attract a better mix of agents which reflect the language profile of the customers. 

Tan Kin Lian

Add Comment

---