I received this email to explain the process of submitting a claim for NS reservist pay.
It is extremely complicated.
I suggest that SAF should allow the employer to fill up a form using Corp Pass, instead of going through a complicated registration process.
Email from SAF
Dear Tan Kin Lian,
Thank you for your email dated 23 January 2021.
1. We have receive the attachment in your email and we understand that you are facing difficulties accessing the NS Pay eServices.
We would also like to bring to your attention of the changes due to the rollout of new NS Pay e-service in mid March 2019 and suggest you to refer to the following link for the step by step user guide for CorpPass and try again:
2. Alternatively, kindly refer to the following claim process and try again.
Step 1:
In order to access "Register for NSmen Payment" eservice in NS Portal, the assigned user must be assigned with the Digital Service Role: NSP Admin in your company’s CorpPass account (www.corppass.gov.sg) under the Digital eService: MINDEF/MHA NS Portal.
In order to access "Manage NSMen Payments (Employer)" eservice in NS Portal, the assigned user must be registered as the Certifying Officer (CO) in the NS portal and they must also be assigned with the Digital Service Role: NSP User in your company’s CorpPass account (www.corppass.gov.sg) under the Digital eService: MINDEF/MHA NS Portal.
Your company's CorpPass Administrator need to select the Digital eService: MINDEF/MHA NS Portal and assign the transacting personnel with the appropriate role and the corresponding CPF Submission Number (CSN) that they can access to. Do note that the CSN is case sensitive; it is to be typed in capitalisation and there should not be any spaces on the front and the back of CSN. (Example: 201912345A-PTE-01)
Available Roles for Selection:
NSP Admin: To perform registration and update company details
NSP User: To submit Make-up Pay claims, enquire on claim/payment status and update company details
Note:
- A single user can hold both the NSP Admin and NSP User Role.
- Please ensure that all Certifying Officer (CO) / Endorsing Officer (EO) / Superior (SP) are assigned with the Digital Service Role: NSP User
You may refer to the following link for the steps or contact CorpPass Helpdesk via the following modes for further clarifications and, assistance:
Hotline: 6643 0577
Step 2:
Once the appropriate role has been assigned under CorpPass, the user assigned as the NSP Admin may refer to the following steps to register for NSmen Payments if the CSN number is previously not registered. If the CSN number is already registered in NS Portal previously, kindly refer to the next step.
ii. Log in with your CorpPass
iii. You will be directed to the Employer’s dashboard
iv. Under “Register for NSmen Payments”, click on “Register”
Please note that only user assigned with NSP Admin role are able to access “Register for NSmen Payments” eservice.
Step 3:
After registration, the assigned personnel will be able to access the NS Portal immediately. A confirmation email will be sent to all the assigned personnel as well.
The assigned Certifying Officer may refer to the following steps to access the payment eservices:
ii. Log in with your CorpPass
iii. You will be directed to the Employer’s dashboard
iv. Under “Manage NSmen Payments (Employer)”, click on “Access eService”
Please note that only user assigned with NSP User role are able to access “Manage NSmen Payments (Employer)” eservice.
Should you require further assistance, please contact us at 1800 3676767, or +(65) 6567 6767 if you are calling from overseas. Alternatively, you can email us at contact@ns.sg or visit our website at www.ns.sg for more information.
We will be pleased to assist you