Banks Mobile app from DBS
When DBS introduced its mobile app for personal banking and corporate banking, I tried them and gave up.

I found the setup process to be too difficult and troublesome. the instructions were confusing. 

A few months later, I tried the mobile apps again. This time I have to get the help from the support staff. I managed to overcome the difficult set up process.

I have now got used to these apps. I find it to be quite convenient and useful. 

I still find the apps to be quite complicated. They have too many functions that I do not need and add to the confusion. But I managed to identify the functions that I need and learn how to use them. 

I will give DBS a good rating for their apps. But I wish that they had kept them simpler and most certainly have a simpler set up process.

I hope that they will learn, but apparently, they do not listen.

Tan Kin Lian
 

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