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13 Dec 2019
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Banks
DBS Bank has a ridiculous system of communication
I faced problem with a transfer using PayNow and a topup to my PayLah.
I sent a message to DBS Bank at their website.
They replied to me after two days. I did not get the reply by e-mail. Instead, I was asked to login to their website and retrieve the reply.
I did. After going through the trouble of entering my user ID, password and token number, I could not find the place where DBS stores their replies.
Why does DBS Bank have to adopt this ridiculous system? Why can't they communicate by e-mail? The information is not secret.
DBS Bank is following the ridiculous approach of government agencies in handling communications with their customers.
Tan Kin Lian
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