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04 Dec 2019
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Monetary Auth of Singapore
Expiry of NETS Flash card
Someone complained to me that his money in the NETS flash card was confiscated on the expiry of the card.
He send to me a copy of the letter from NETS explaining that the card is valid for 7 years and the owner is allowed another two years to claim a refund of the unused balance. This is stated in the "terms and conditions" on the website.
I do not understand why there is a need to have an expiry date for the NETS card.
I checked and found that the London Oyster card does not have an expiry date. The Hong Kong Octopus card also do not have any expiry date. The Sydney Opal card has an expiry date of 9 years.
It seemed that London and Hong Kong are fair to their customers, and Singapore and Sydney are not fair.
Tan Kin Lian
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