Communications Prompt response but bad communication
My Starhub app has three mobile numbers My main number was shown in the app as #2. The default number, on loading the app, was another number. I had to change to the main number each time that I need to check on my data plans. It was troublesome but I tolerated it for a year.

One day, I sent a feedback to Starhub to allow me to set my main number as the default number. They acknowledge my feedback. I heard nothing more from them for one month.

Recently, I was asked to update my app. I ignored this request at first as I did not want to consume data on my travel. On this trip, as I have WiFi and some free time, I updated the app. I was pleasantly surprised that the change was to allow me to select my main number as the default number.

I congratulate Starhub for acting promptly on my feedback, but I have to give them a negative score for their communication. If they decided to act on my feedback, why don't they tell me immediately. Why kept me in the dark? When the app was ready, why don't they tell me that it was ready?

This behavior is not just Starhub. It occurs in nearly all organizations in Singapore. This is their standard behavior.  They treat their customers with arrogance.

Tan Kin Lian

Vote - should Starhub improve its communication?
 

Add Comment

---