Movement for change Top management must take responsibility
My friend complained that Sing Post is now quite unreliable. Many of his mails were not delivered. He asked his bank to keep his statement and he would collect it personally at the branch.

I considered that the top management of Sing Post should be blamed. Another person disagreed with me. He said that it was the individual postman who was at fault, and not the top management.

I strongly disagree. The top management has the responsibility to ensure that the right people are recruited and properly supervised to do the work. 

If the top managers do not care, the people down the line will also not care. This is how the standard can deteriorate to a low level.

Sing Post used to employ their own postmen. In recent years, they have outsourced the delivery of the mails. But they failed to have the proper system to ensure that the mails are delivered. Instead, they rely on the contractor to take this responsibility.

Sing Post has also embarked on other lines of business, such as e-commerce. They should focus on getting their core business in proper shape, instead of losing their focus in other areas. 

I hope that the top managers of Sing Post are listening, and also the regulators in charge of the postal services. 

Tan Kin Lian

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