Singapore Excellent customer service from Amazon
I bought a steam iron from Amazon website. They sent the appliance from America. The voltage could not work in Singapore. I returned it.

I did not get a refund for a month. The forwarding agent had given me a tracking number (fortunately).

I contacted Amazon via their Chat. A staff answered promptly. 

She checked and found that the appliance is still on transit. As it was exceptionally long, she took the initiative to initiate the refund of $313.63 before the goods arrived. This is to avoid "further hassle" for the customer. 

I was delighted. It was an excellent service. 

My experience with the Chat service conducted by organizations in Singapore is generally "terrible". They take a long time to answer, and are not empowered to address the concern of the customer. I hope that they can learn from Amazon.

Tan Kin Lian

 

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