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I asked this question in the Wisdom of the Crowd:

Are customers generally satisfied with settlement of insurance claims?

Here are the responses: (27 Votes)
89 % - No. Many claims led to disputes due to confusion over the coverage and exclusions and other clauses in small print.
11 % - Yes. Most of the claims are settled satisfactorily and fairly.

See the pie chart at:

CLick here to vote on the current issues:

Disclaimer: The results are based on a small self-selected sample and should be treated like a straw poll.
© Tan Kin Lian & Associates Pte Ltd.