I asked this question in the Wisdom of the Crowd:

Are customers generally satisfied with settlement of insurance claims?

Here are the responses: (27 Votes)

89 % - No. Many claims led to disputes due to confusion over the coverage and exclusions and other clauses in small print.
11 % - Yes. Most of the claims are settled satisfactorily and fairly.

See the pie chart at:
http://www.tklcloud.com/Crowd2/chart.aspx?ID=2809

CLick here to vote on the current issues:
https://tklcloud.com/Crowd2/active_issue.aspx