Immigration and Checkpoint Authority A long and inconsiderate reply
Dear Minister,
I wrote to the ICA_Feedback@ica.gov.sg and received this long reply which does not address my concern. But it does take me some time to read through the long email. Please ask your civil servants to be helpful and considerate to the public.
Tan Kin Lian www.tankinlian.com
www.facebook.com/kinlian

---------- Forwarded message --------- From: ICA Feedback (ICA) <ICA_Feedback@ica.gov.sg> Date: Thu, Jun 25, 2020 at 2:30 PM Subject: [Automated Acknowledgement] Thank you for your email To: Kin Lian Tan <kinlian@gmail.com>

Dear Sir/Mdm,

Thank you for writing to us. If you require us to follow up on your feedback and/or allow us to clarify matters with you, please provide us with your full name and Singapore contact number, if you have not done so. All details provided will be treated with the strictest confidentiality.

If you are enquiring the outcome of an application and it is still within the processing time, we seek your understanding that we will not be replying to you. Please wait for the application outcome to be conveyed to you. Alternatively, you may check the status of the application here.

ICA strives to reply to you within three working days. As we may not be able to receive emails (inclusive of attachments) which exceed 5MB, please ensure that your email is within this limit. If your email exceeds 5MB, we would appreciate it if you can re-send the email with a smaller file size.

In phase 2 of reopening, counter services at the ICA Building will remain strictly for selected services and by appointment only. Please use the ICA e-services via MyICA for your transactions wherever possible. If you require urgent services, please make an appointment via www.e-appointment.ica.gov.sg or fill up the electronic form at go.gov.sg/ica-services.

If you have an appointment, please arrive at the ICA Building within 15 minutes of your appointment time. Before entering the building, you should get ready to check in using SafeEntry, and have the following document prepared

• Your e-Appointment letter or screenshot of e-Appointment booking; or
• Permission for Entry letter/email.

You should visit ICA Building on your own, unless specified. The elderly, young children, and those who require special assistance e.g. wheelchair-bound persons, can be accompanied by one other person.
You are advised to defer all non-urgent visits to the ICA Building.
For more information, please visit our website at www.ica.gov.sg.
For technical assistance with our e-Services
You may contact the respective Helpdesk directly at the following email address:
e-Service

Email Address
Apply for Passport
ICA_APPLES_Administrator@ica.gov.sg
Re-register/Replace Identity Card
ICA_IC_Unit@ica.gov.sg
Request for Letter for the Change of Address (Pre-notification)
ICA_IC_Unit@ica.gov.sg
Apply for Extract or Search for Record of Birth/Death
ICA_RBD@ica.gov.sg
Apply for APEC Business Travel Card
ICA_ABTC@ica.gov.sg
Apply for Citizenship
ICA_Citizenship_Unit@ica.gov.sg
Apply for Permanent Residence
ICA_PR@ica.gov.sg
Apply for/Renew/Transfer Re-Entry Permit
ICA_REP@ica.gov.sg
Apply for Long-Term Visit Pass or Pre-Marriage Long-Term Visit Pass Assessment
ICA_Visit_Pass@ica.gov.sg
Apply for Entry Visa
ICA_SAVE_Helpdesk@ica.gov.sg
Apply for Extension of Short-Term Visit Pass
ICA_Visit_Pass@ica.gov.sg
Apply for Student’s Pass for Institutes of Higher Learning
ICA_STP1@ica.gov.sg
Apply for Student’s Pass for Other Schools
ICA_STP2@ica.gov.sg
Note: The car park adjacent to ICA Building is closed for construction works from 1 Jan 2020. As there are limited parking facilities around ICA Building, you are encouraged to take public transport when you visit ICA.
SERVICE PLANNING BRANCH
IMMIGRATION & CHECKPOINTS AUTHORITY

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